Privacy Policy

The Well Positive Psychology (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant industry best practice. We aim to steward your information with care, integrity, and transparency as part of our commitment to positive psychology and Christian ethics.

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We collect personal information that is reasonably necessary to provide our services, including:
 

Identifying and Contact Information

Name

Email address

Phone number

Postal or billing address
 

Client and Service Information

Enquiry details

Coaching or wellbeing history you choose to share

Notes you voluntarily provide in sessions

Preferences related to wellbeing resources

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Sensitive Information

(This may include health-related information or wellbeing narratives you intentionally share.)
We only collect sensitive information with your explicit consent, and we protect it with heightened safeguards.

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Technical Information

IP address, device type, browser type

Website usage data (pages viewed, time spent)

Cookie identifiers

Analytics data (e.g., Google Analytics, Meta Pixel)

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Financial Information

Payment confirmation details
(We do not store full credit card numbers; these are processed securely by third-party payment providers.)​

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We collect information through: Website forms and online enquiries, Booking platforms (e.g., Calendly, Acuity, Wix or similar), Email, phone, or messaging communication, Coaching and wellbeing sessions (online or in person), Newsletter sign-ups, Social media engagement, Cookies and analytics tools, Third-party integrations and service providers, Where reasonable, we collect information directly from you. In rare cases, third-party systems may provide data you have previously submitted to them.​​

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We collect, use, and disclose your personal information to:

Provide positive psychology coaching and wellbeing services

Deliver pastoral support when requested

Respond to enquiries and communicate with you

Maintain and update client records

Send newsletters, resources, and wellbeing updates

Process payments and generate invoices

Improve the functionality and experience of our website

Comply with legal, regulatory, or reporting obligations

We will not use your personal information for purposes unrelated to these services without your consent, unless permitted or required by law.

We only disclose personal information in limited circumstances where it is ethically appropriate, legally required, or reasonably necessary to support your wellbeing or safety. These situations include:

Risk of Harm - If there is a foreseeable risk of harm to your life, health, or safety — or to the safety of another person or the broader community — we may need to disclose relevant information to an appropriate support person, service, or authority.

Legal Requirements - If we are lawfully compelled to provide information (for example, through a subpoena, court order, or other legal directive), we must comply with those requirements.

Professional Consultation - To ensure high-quality care, we may occasionally seek professional consultation, supervision, or advice from a trusted colleague, mentor, or supervisor. In these situations, any information shared is de-identified (e.g., using a pseudonym or removing identifying details). This allows us to receive guidance while maintaining your privacy and dignity.

Auditing or Quality Assurance - On rare occasions, anonymous case files or administrative records may be reviewed by internal or external parties for auditing, compliance, or quality improvement purposes. In such cases, personal identifiers are removed wherever possible.

Other Legal or Ethical Obligations - If legislation or mandatory-reporting requirements apply (such as child protection or serious risk circumstances), we may be required to disclose limited information to the appropriate authority.

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We never sell or trade personal information.

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Some of our service providers may store information overseas, including:

United States (e.g., Google, Meta/Facebook, email newsletter platforms)

European Union or the United Kingdom (where international hosting is used)

Before disclosing information overseas, we take reasonable steps to ensure that those providers maintain privacy safeguards substantially similar to the APPs.

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We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Retention periods include: Client session notes: typically 7 years, in line with best practice for wellbeing records. Enquiry information: up to 2 years. Email subscriber data: until you unsubscribe. Financial transaction records: 7 years for tax compliance. Website analytics: retained according to each provider’s default settings. When no longer required, we securely destroy or de-identify information using appropriate methods.

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​We take reasonable steps to protect personal information from: Loss, Misuse, Interference, Unauthorised access, Modification and Disclosure.

Our security measures include: Encrypted data storage, Password-protected devices and accounts, Role-restricted access, Secure cloud storage providers, Multi-factor authentication where available, Regular review of data access and security practices

If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

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​You may request access to the personal information we hold about you or ask us to correct inaccurate, incomplete, or outdated information.

To make a request, contact us by email: hello {at} thewellpositivepsychology.com.au

We will respond within a reasonable timeframe (usually 30 days). Identification may be required for access requests.

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If you have a concern about how your information has been handled, please contact us so we can address it with care and integrity.

Contact us by email: hello {at} thewellpositivepsychology.com.au We aim to resolve complaints promptly and respectfully. If you are not satisfied with our response, you may escalate your complaint to:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

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We use cookies and analytics tools to improve user experience and understand website performance.

You can control cookie settings through your browser.
Some analytics tools may collect information anonymously or in aggregated form.

If you prefer not to be tracked, you may adjust browser settings or install ad-blocking extensions.

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We may send newsletters, wellbeing resources, program updates, or event information.

You can unsubscribe at any time using the link provided in emails.

We do not purchase or share marketing lists.

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We may update this policy periodically to reflect changes in the law, updates to our services, and improvements to our privacy practices. The most current version will be made available on our website.

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