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Terms & Conditions

Last Updated 6th November 2025

​By accessing our website, booking services, or engaging with our resources, you agree to the following Terms & Conditions. Our intention is to communicate clearly, supportively, and in good faith so you always feel informed and confident in your experience with us.

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1. Nature of Services

The Well Positive Psychology provides wellbeing support, positive psychology services, leadership wellbeing consulting, and general educational resources.
These services are not psychological therapy, do not constitute medical or mental health treatment, and do not replace advice from a registered health or mental health professional. If at any time your needs fall outside our scope of practice, we will discuss appropriate referral pathways with care and respect.

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2. Personal Responsibility

Your wellbeing journey is collaborative. You are responsible for: choosing how you apply the strategies, tools, and insights provided, communicating openly during sessions, seeking additional professional support when required. Nothing on this website or within our services guarantees outcomes, as each person’s context and circumstances are unique.

 

3. Booking, Cancellation and Rescheduling

We understand that life can be full and unpredictable, especially for leaders. To honour both your time and ours, the following conditions apply:

  • Cancellations made 6 hours or more before your session, no fee applies.

  • Cancellations made less than 6 hours before your session, a 50% fee may be charged.

  • No-shows are considered delivered.​

If cancellation/no-show is due to an unexpected emergency, please contact us to discuss.

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4. Packages and Refunds

Refunds on packages are not provided unless required under Australian Consumer Law.
* Package sessions may be rescheduled within the timeframe outlined at purchase.
* Sessions within a package cannot be transferred to another person

If you have concerns or circumstances change, please contact us so we can discuss options.

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5. Payment Terms

Session fees, program fees, or package fees must be pre-paid via the approved payment method at the time of booking.

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6. Website Use

Our website content including articles, downloads, graphics, and resources is provided for general information and educational purposes only. You agree not to reproduce, copy, distribute, or commercially use any content without written permission.

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7. Limitation of Liability

We strive to provide safe, evidence-based, high-quality services. However, to the extent permitted by law, The Well Positive Psychology is not liable for:

  • decisions you make based on session content or website material

  • any outcomes beyond our reasonable control

  • indirect or consequential losses

Nothing in this clause seeks to limit your rights under Australian Consumer Law.

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8. Accessibility

We are committed to making our services and website accessible to all. If you need support or alternative formats to access our content, please contact us, we are here to assist.

 

9. Changes to Terms

We may update these Terms & Conditions from time to time. The most current version will always be updated on our website. Continued use of our website and services indicates your acceptance of the updated terms.

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10. Contact

For questions about these Terms & Conditions, please contact us by email: hello {at} thewellpositivepsychology.com.au
 

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